We at C.A. Shea & Company, Inc. are constantly monitoring the evolution and development of COVID-19 and assessing the threat to the well-being of our staff and associates.
Beginning on March 17, 2020, we will be adhering to the “social distancing” policy and have instructed our staff to remain home during this time of uncertainty. Our team has contingency plans in place that provide the ability for our employees to work remotely. These are intended to allow for business continuity and the capability to maintain and deliver the superior level of courtesy and service you have come to expect with limited interruption. These contingency plans have been in effect for a number of years and have been utilized successfully in the past for instances where weather or other unforeseen circumstances made it necessary to temporarily close our office. During this time, be assured we will:
- Continue to monitor emails and responded on a timely basis.
- Still be able to answer phone calls and access voicemails remotely. Direct Dial phone numbers will still available and answered.
- Our office will continue to be connected to U.S. Customs. We will continue to be able to file bonds and terminations along with servicing new and existing accounts.
In an effort to maintain our level of service, we have elected to transition all account statements and renewal billing notices to electronic delivery. Given the wide acceptance of electronic delivery with our clients, we are confident this change will be a positive one for all parties involved. Statements and renewal notices will be sent from Accounting@cashea.com.
We also wish to encourage the use of electronic payments such as ACH or wire transfer in lieu of check payments. To assist in this request, our banking details have been added to all account statements, which are also available here for your convenience.
Lastly, in an effort to ensure these emails are delivered to the appropriate individuals, we would appreciate you providing these details to our office. Account statements will be emailed to a single point of contact. If the statement must be sent to more than one individual, please advise and we will do our very best to accommodate your request. Renewal billing notices will be emailed to the assigned contact to the bond in our system. If you have reason to believe our system is incorrect, please contact our office so we may update.
As we continue to monitor the threat a decision will be made in the future as to when the staff will return to the office. If you have any questions or concerns with this process, please feel free to reach out to our office.
C.A. Shea & Company, Inc. will remain fully functional and looks forward to continuing to serve your US Customs bonds needs as the events surrounding the coronavirus continue to unfold.